Politique d’expédition

OVERVIEW

Ourlune sells both digital download products and physical products fulfilled by our shipping partners. Delivery details differ by product type, as described below.

DIGITAL PRODUCTS - DELIVERY

For digital products, no physical item will be shipped. After payment is completed, the download or access link is normally displayed on the order-confirmation page and sent to the email address entered at checkout. Delivery is usually immediate; email delivery can occasionally take up to 15 minutes. Please check spam, junk and promotions folders before requesting assistance. Digital orders have no physical shipping, handling, customs or delivery charges.

PHYSICAL PRODUCTS - SHIPPING

Physical products currently ship within Canada. Orders are processed within 1-2 business days. We offer Standard shipping (3-5 business days, CA$12.00, free on orders CA$75.00 and up) and Express shipping (1-2 business days, CA$20.00). Some physical items are fulfilled by third-party suppliers, so items in the same order may arrive in separate packages and delivery times may vary slightly by product.

TECHNICAL ASSISTANCE

If a digital link is missing, expired or not working, or if you have a question about a physical order, reply to the order-confirmation email or contact the store email shown on our Contact page. Include the order number and purchasing email address. Please do not send private relationship or intimate information.

DEVICE AND SOFTWARE REQUIREMENTS

Customers are responsible for using a current phone, tablet or computer with software capable of opening the supplied file or browser-based guide. We will make reasonable efforts to provide a working replacement link or compatible copy when a verified delivery problem occurs.

Last updated: September 13, 2026.